The Bank of Elk River - Andover Office

Free Digital Banking

The Bank of Elk River is your full service bank, when and where you need us! We offer 24/7 online banking access through our World Wide Banker (WWB) software. You can view accounts, transfer funds and pay bills. Customers can access their accounts at www.TheBankofElkRiver.com by entering their WWB ID and PIN number. Enroll now and start saving time! Benefits Manage bank accounts anytime and anywhere View balances View account transactions Place stop payments on checks Pay bills online Set up recurring and future bill payments Move money easily between your Bank of Elk River accounts Make bank-to-bank transfers View images of your checks that have cleared Make loan payments Set up alerts on your accounts notifying you of balances, payments and more View eStatements Save time addressing and mailing envelopes No more worries about buying stamps Requirements: Visit our website to enroll in online banking today! To sign up for FREE personal online bill pay, login into your online banking and click the Bill Pay tab. Tips Download our World Wide Banker How-To Guide for a step-by-step guide through online banking. If you do business with two or more financial institutions that use World Wide Banker as their online banking platform, please use different browsers (ex: Google Chrome, Internet Explorer, Firefox) to access each financial institution's accounts at the same time.

Free Online Bill Pay

Online Bill Pay is a free service where you can pay your bills in minutes from any device, saving you both time and money over writing and mailing paper checks. Benefits Pay anyone as you would normally pay by check. Simply enter their billing information once into the system and it stores it for future payments when needed. Add, edit, and delete payments at your convenience on any device! Whether you have a few minutes over lunch or are up late, Bill Pay works when you do. Schedule one time or recurring payments from your eligible checking accounts. Payment frequency may vary from one time, weekly, bi-weekly, monthly, semi-monthly, quarterly, annually and semi-annually. Bills can be paid from any checking account you have set up on your Online World Wide Banker account. Bills can be paid electronically (ACH) if the selected payee is on the electronic payee list. If they are not, checks will automatically be issued just as if you had written a check out of your own checkbook. Requirements To sign up for FREE online bill pay, simply log into your Bank of Elk River Online Banking on our homepage. Once logged in, select the Bill Payment tab. You will need to read and agree to the Bill Pay Agreement before you may use free online bill pay. Quick Links Frequently Asked Questions: Get simple, straightforward answers regarding our bill pay system. Enroll in Bill Pay: Not yet enrolled in Bill Pay? Enroll today to conveniently and confidently pay, track, and manage your bills all in one place. Online Demo: Watch a free demo about how Online Bill Pay can make a difference when it comes to paying your bills. Interactive Demo: Practice adding payees, scheduling payments, and managing bills through our interactive Bill Pay demo. Schedule a Payment: Learn how to schedule a payment through Bill Pay. How to Pay a Person: This convenient feature allows you to make person-to-person payments electronically to anyone you choose. Savings Calculator: How much time and money can you save when you use Bill Pay? Find out here.

eStatements

Sign up for eStatements to minimize paper clutter, to maximize security and privacy, and to save time and the environment. Benefits Convenient – access your statement online 24/7 Safe – no paper statements sitting in your mailbox waiting for you to pick up the mail Secure – access through your Online Banking secure login Timely – no more waiting for your statement to arrive by mail Responsible – choosing eStatements means less paper and better for our environment Requirements Online Banking To Enroll Log into your Bank of Elk River Online Banking account Select the ‘eStatements’ tab Follow the instructions to enroll

Transfers

Make immediate electronic fund transfers any time between your Bank of Elk River checking, savings and loan accounts. Transfers are available online as well as on your mobile device. Bank-to-Bank Transfers Transfer money online between your Bank of Elk River deposit accounts and certain deposit accounts you have at other U.S. financial institutions. Bank-to-Bank transfers give you greater flexibility, convenience and control. Before enabling your account for Bank-to-Bank Transfers, additional security measures are required to verify your ownership of the account. Verification may take 3-5 business days. Fees apply for transfers of funds from The Bank of Elk River to other financial institutions. Click here to review the Bank-to-Bank Service Agreement. Recurring Transfers Set up automatic recurring transfers between accounts to quickly reach your savings goals or ensure your line of credit or loan payment always gets there on-time. Choose the frequency that meets your needs – one time, weekly, bi-weekly, semi-monthly, or monthly. Recurring transfers are available between checking, savings, money market, retirement savings, mortgage and other loan accounts, brokerage accounts, and personal and home equity lines of credit. Once you have your username and password, sign into Online Banking and click the Transfer tab to get started.

Mobile Banking App

With The Bank of Elk River Mobile Banking App, you can easily keep track of your accounts from your smartphone or mobile device quickly, easily and securely...anytime, anywhere. Since this service is browser-based, it is just as safe as doing your banking from your home computer. The FREE app is available for iPhone®, iPad®, iPod Touch® and Android™ devices from the iTunes App Store® and Google Play™ store. For additional information, please review our Mobile Banking Agreement. Benefits FREE app 24/7 access to your accounts Check balances View transactions Transfer funds Bank-to-bank transfers View statements View check images Make loan payments Pay bills Add payees Receive alerts Find our Bank of Elk River locations How To Download 1. Currently a Bank of Elk River customer? Great! Move to Step 2. If you are not yet a customer, sign up today to take advantage of Mobile Banking or stop into one of our offices to open an account. 2. Enrolled in Online Banking with The Bank of Elk River already? Perfect. Just download the app listed in Step 3. If you haven’t signed up yet. Enroll today for FREE Online Banking. 3. Download The Bank of Elk River app from the iTunes® App Store or from the Google Play™ Store today.

Mobile Deposit

The Bank of Elk River's Mobile Deposit - Safe, secure and convenient. The Bank of Elk River offers Mobile Deposit, the newest way we are bringing banking to you. No time to make a trip to the bank? No problem. Now you can deposit a check just by using the camera on your smartphone or mobile device. Simply download The Bank of Elk River app, accept the mobile terms and conditions and begin depositing. Check out The Bank of Elk River's video on Mobile Deposit. Benefits Leading-edge technology Convenient – no need to make a trip to the bank Deposit checks 24/7 with your mobile device Secure Mobile App access Fast - make a deposit within seconds Frequently Asked Questions What is Mobile Deposit? The Bank of Elk River’s Mobile Deposit is a way to electronically deposit checks into your Bank of Elk River deposit account(s) from your iPhone®, iPad®, iPod Touch® or Android™ device using The Bank of Elk River’s Mobile Banking app. Download the latest app from the iTunes App Store® or the Google Play™ Store. What checks can be deposited? Checks that are complete and unaltered. Checks that are in U.S. currency drawn on a financial institution in the U.S. Checks that are made payable to the account owner(s). Checks that are dated less than six months from the deposit date. The endorsement area will need the payee’s signature(s) along with this phrase “For Mobile Deposit only” and your account number. How much does Mobile Deposit cost? There is no fee for Bank of Elk River customers to use Mobile Deposit. *Wireless message and data rates may apply. Requirements Currently a Bank of Elk River customer? Great! Move to Step 2. If you are not yet a customer, sign up today to take advantage of Mobile Banking or stop into one of our offices to open an account. Enrolled in Online Banking with The Bank of Elk River already? Perfect. Just download the app listed in Step 3. If you haven’t signed up yet. Enroll today for FREE Online Banking. Download The Bank of Elk River app from the iTunes® App Store or from the Google Play™ Store today. For more information Visit any of The Bank of Elk River locations in Elk River, Otsego or Zimmerman or call 763-241-8522. For additional details view our Frequently Asked Questions and our Mobile Deposit Agreement.

Text Banking

We're making it easy for you to keep tabs on your account. Once you're set up for Text Banking, you'll just send a text to 89549 and we'll send you a text back with your balance and more! Text Banking is a free service that allows you to quickly request and receive account information via text message. Use Text Banking to keep tabs on your accounts 24/7. You won't need to sign in and it's just as secure as our other services. Benefits Free Service Easy access to account information 24/7 Requirements Currently a Bank of Elk River customer? Great! Move to Step 2. If you are not yet a customer, sign up today to take advantage of Mobile Banking or stop into one of our offices to open an account. Already an Online Banking customer? If so, move to step 3. If not, enroll today for FREE Online Banking. How to Set Up Text Banking Log into your Online Banking account. Select Customization, Mobile Settings, Text Mobile Settings. Enable your mobile device for text access. Enter your phone number, wireless provider, and accounts you want to access and click ‘submit’. You will receive a text message from 89549. Confirm your subscription by typing ‘yes’. You are set to go! Use the following commands by sending to 89549 to utilize Text Banking: Bal = All account balances Bal (account short name you developed) = Single account balance Hist = All accounts recent activity Hist (account short name you developed) = Single account activity How to Set Up Text Alerts Log into your Online Banking account. Select Customization, Alerts, Text Mobile Settings. Click ‘events’ and select ‘text’ for any alert you would like to receive via text. Click ‘submit’ and your account is set.

SMS Guardian Alerts

Detect fraud on your debit card faster with The Bank of Elk River's newest text banking tool, SMS Guardian Alerts. Once enrolled in this free service, your account(s) will benefit from an added layer of security and you will enjoy peace of mind knowing you will receive real-time alerts any time fraudulent activity is detected on your account. How does it work? Once you have signed up for SMS Guardian Alerts, you will receive text alerts when certain debit card transactions occur. The Bank of Elk River has set the following guidelines based on what is reminiscent of fraudulent activity: International Transactions Authorizations Greater than $200 Seven or More Transactions in a 24-hour period Card not Present Out of State Transactions Declined Transactions When any of the above conditions are met, SMS Guardian Alerts will send a text alert to your mobile device. An example of an alert looks like this: TBER Guardian Alert on Card 1234 in State = WA at BUSINESS NAME HERE for $325.00- Reply THISCODE99NO if unauthorized. Reply STOP to cancel alerts. If the charge is accurate and is not fraudulent activity, you do not need to do anything - simply ignore the alert. If the charge is unauthorized, reply to the alert with the correct code. Your card will be blocked and you will be directed to contact The Bank for further instructions. Additional Features Enable multiple devices per card to ease account monitoring Determine when you receive text message alerts by designating a "Do Not Disturb" window Opt out of receiving alerts at any time Supported by all major phone carriers. For a complete list, read the Card Guardian Supported Carriers list. To Enroll Visit the SMS Guardian Alerts webpage and follow the enrollment process. You will need your card number, the last four digits of your Social Security Number, and your zip code when signing up. Enable your mobile device to receive alerts via the Devices tab. Set your Do Not Disturb window as well as your time zone via the Preferences tab. Still Have Questions? Read our Frequently Asked Questions document regarding Guardian Alerts.

Telephone Banking

Check your balances and account information anytime, anywhere by calling InfoLine, The Bank of Elk River’s automated telephone banking system at 763.441.3380. With InfoLine, you can bank safely, conveniently and confidentially 24/7 by using speech recognition or touch-tone services. For your convenience, InfoLine is available in both English and Spanish. Benefits Hear all of your current account transactions Obtain your current balances Verify transaction amounts Transfer funds between accounts Make loan payments Report a lost or stolen Cash or Cash & Check Card Change your overdraft options Stop payment on checks Obtain bank hours and locations Details 24-Hour InfoLine: 763.441.3380 All transfers made after 7:00 pm will be posted the next business day NEW! Frequently Asked Questions on our new voice-automated system Have a question on the upgraded system? Download our Frequently Asked Questions for assistance.

Mobile Transfers

Make immediate electronic fund transfers any time between your Bank of Elk River checking, savings and loan accounts. Transfers are available online as well as on your mobile device. Bank-to-Bank Transfers Transfer money online between your Bank of Elk River deposit accounts and certain deposit accounts you have at other U.S. financial institutions. Bank-to-Bank transfers give you greater flexibility, convenience, and control. Before enabling your account for Bank-to-Bank Transfers, additional security measures are required to verify your ownership of the account. Verification may take 3-5 business days. Fees apply for transfers of funds from The Bank of Elk River to other financial institutions. Recurring Transfers Set up automatic recurring transfers between accounts to quickly reach your savings goals or ensure your line of credit or loan payment always gets there on-time. Choose the frequency that meets your needs – one time, weekly, bi-weekly, semi-monthly, or monthly. Recurring transfers are available between checking, savings, money market, retirement savings, mortgage and other loan accounts, brokerage accounts, and personal and home equity lines of credit. Once you have your username and password, sign into Online Banking and click the Transfer tab to get started.

Digital Wallet

Your device. Your choice. With a quick tap of your phone or smartwatch, you can use your Bank of Elk River Mastercard® debit card to pay at millions of store locations that accept mobile payments. You get all of the same benefits your card offers, including added protection of Mastercard Zero Liability.* Learn more about digital wallet on our website.

Interest Boost Checking

Enjoy the best of both worlds with this account that not only provides essential features but also rewards you with a 2.00% interest boost each statement cycle when you complete the qualifying criteria1. Watch your money grow while you manage your everyday expenses! Features & Perks: • Free ATM transactions everywhere2 • $500 off origination fees of a first mortgage loan. • 0.50% interest rate discount on installment loans with automatic payments from a Bank of Elk River account. • Free welcome box of checks. • Free unlimited cashier’s checks and money orders. • Free Safe Deposit Box for the first year then $10 annual rent discount thereafter. • Free paper statements All checking accounts come with unlimited fee-free MoneyPass® ATM withdrawals, 24/7 fraud monitoring, and premium digital banking features like mobile check deposit, balance inquiries, bill pay, money transfers, and more. 1. To qualify for the interest rate boost, the account owner must be enrolled in eStatements and clear 20 or more debit card purchases each statement cycle. 2. ATM owners may assess a surcharge fee on transactions on their ATMs.

Cashback Checking

Why not earn while you spend? With our Cashback Checking account, you can earn cashback on debit card purchases. It’s a simple way to put money back in your pocket! Features & Perks: • Earn 1 point per debit card purchase; once you hit 20 points, enjoy $2 in cashback up to a maximum of $10 per statement cycle1. • Four non-MoneyPass ATM transaction fees are waived per statement cycle2. • 0.25% interest rate discount on installment loans with automatic payments from a Bank of Elk River account. • Free Safe Deposit Box for the first year then $10 annual rent discount thereafter. • eStatements All checking accounts come with unlimited fee-free MoneyPass® ATM withdrawals, 24/7 fraud monitoring, and premium digital banking features like mobile check deposit, balance inquiries, bill pay, money transfers, and more. 1. To qualify, the account owner must be enrolled in eStatements and clear 20 or more debit card purchases each statement cycle. If qualifying criteria are met within the statement cycle, account owners will earn cashback at a rate of $.10 per debit card purchase up to $10 within the statement cycle. 2. Accounts will be charged a $2 ATM transaction fee for each ATM transaction at non-MoneyPass ATMs unless their specific account type provides waived fees in which their account will be charged and then refunded the fee. ATM owners may assess a surcharge fee on transactions on their ATMs.

Everyday Checking

Perfect for those who prefer straightforward banking, our Everyday Checking account offers all the basic features you need to manage your finances effectively. All checking accounts come with unlimited fee-free MoneyPass® ATM withdrawals, 24/7 fraud monitoring, and premium digital banking features like mobile check deposit, balance inquiries, bill pay, money transfers and more.

Money Market Premier Savings

Looking to ear top-tier interest rates on your savings account? Benefits Interest compounded daily, paid monthly 1,2 Tiered interest rate 2 ATM cash withdrawals allowed with The Bank Cash & Check Card Free monthly statement Safekept images of cancelled checks and deposit slips Free deposit and withdrawal slips or duplicate Money Market checks Free online banking Free Mobile Deposit banking Free eStatements or paper statement Free The Bank Cash & Check Card Requirements $25 minimum opening deposit. Maintain a monthly minimum balance of $10,000 or a $15 monthly balance fee will be charged. For every withdrawal and/or transfer over six in a one-month timeframe, a debit item fee of $1.50 fee will be charged.³ ¹ Your interest rate and annual percentage yield may change at any time at our discretion. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example checks). Interest will be compounded daily and credited to your account on your monthly or quarterly statement. We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Fees may reduce earnings. ² This is a tiered rate account. Your interest rate and annual percentage yield may change based on the daily balance in your account. ³ Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check or similar order to third parties are limited to 6 per calendar month.

Money Market Plus Savings

Benefits Interest compounded daily, paid monthly¹,² Tiered interest rate² ATM cash withdrawals allowed with The Bank Cash & Check Card Free monthly statement Safekept images of canceled checks and deposit slips Free deposit and withdrawal slips or duplicate Money Market checks Free online banking Free eMobile banking Free eStatements or paper statement Free The Bank Cash & Check Card Requirements $25 minimum opening deposit. Maintain a monthly minimum balance of $5,000 or a $10 monthly balance fee will be charged. For every withdrawal and/or transfer over six in a one-month timeframe, a debit item fee of $1.50 fee will be charged.³ ¹ Your interest rate and annual percentage yield may change at any time at our discretion. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example checks). Interest will be compounded daily and credited to your account on your monthly or quarterly statement. We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Fees may reduce earnings. ² This is a tiered rate account. Your interest rate and annual percentage yield may change based on the daily balance in your account. ³Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check or similar order to third parties are limited to 6 per calendar month.

Money Market Savings

Earn money market rates and a lower balance requirement with our Money Market Savings Account. If you are an existing Bank of Elk River customer enrolled in online banking, you can quickly and easily open a new account! Log into online banking and select ‘Open an Account’ and all of your information with auto-populate. Not enrolled in online banking? Click here to begin. Benefits Interest compounded daily, paid monthly ¹,² Tiered interest rate ² ATM cash withdrawals allowed with The Bank Cash & Check Card Free monthly statement Safekept images of cancelled checks and deposit slips Free deposit and withdrawal slips or duplicate Money Market checks Free Online Banking Free Mobile Deposit Banking Free The Bank Cash & Check Card Requirements $25 minimum opening deposit. Maintain a minimum monthly balance of $1,000 or a $5 monthly balance fee will be charged. For every withdrawal and/or transfer over six in a calndar month, a debit item fee of $1.50 fee will be charged.³ ¹ Your interest rate and annual percentage yield may change at any time at our discretion. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example checks). Interest will be compounded daily and credited to your account on your monthly or quarterly statement. We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Fees may reduce earnings. ² This is a tiered rate account. Your interest rate and annual percentage yield may change based on the daily balance in your account. ³Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check or similar order to third parties are limited to 6 per calendar month.

Statement Savings

Looking for a way to save money and earn interest? If you are an existing Bank of Elk River customer enrolled in online banking, you can quickly and easily open a new account! Log into online banking and select ‘Open an Account’ and all of your information with auto-populate. Not enrolled in online banking? Click here to begin. Benefits Interest compounded daily, paid quarterly¹ ATM cash withdrawals allowed with The Bank Cash & Check Card Free quarterly statement Free deposit and withdrawal slips Free Online Banking Free Mobile Deposit Banking Requirements $25 minimum opening deposit. Maintain a monthly minimum balance of $100 or a $3 monthly balance fee will be charged. For every withdrawal and/or transfer over six in a calendar month, a debit item fee of $0.50 will be charged. ¹ Your interest rate and annual percentage yield may change at any time at our discretion. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example checks). Interest will be compounded daily and credited to your account on your monthly or quarterly statement. We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Fees may reduce earnings.

Economy Savings

Benefits Interest compounded daily, paid quarterly¹ (A $50 minimum balance is required to earn the stated APY) Free quarterly statement Free deposit and withdrawal slips Free Online Banking Free Mobile Deposit Banking Requirements $25 minimum opening deposit. Maintain a monthly average minimum balance of $50 or a $3 monthly balance fee will be charged.² For every withdrawal and/or transfer over six in a calendar month, a debit item fee of $0.50 will be charged. ¹Your interest rate and annual percentage yield may change at any time at our discretion. Interest begins to accrue no later than the business day we receive credit for the deposit of noncash items (for example checks). Interest will be compounded daily and credited to your account on your monthly or quarterly statement. We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Fees may reduce earnings. ²Average daily balance is calculated by adding the principal in the account for each day of the period and dividing that figure by the number of days in the period.

Health Savings Account

Save money in a tax-deferred manner to take care of future medical expenses. If you have a high-deductible health plan (HDHP) but need help with the day-to-day medical expenses like prescriptions and office visits, The Bank of Elk River has the answer. It's called a Health Savings Account. How does it work? A Health Savings Account (HSA) is a lot like an Individual Retirement Account (IRA), where you can save money in a tax-deferred manner to take care of future medical expenses. The primary difference is that funds used for qualified medical expenses are never taxed! No stress, no hassle. Just a plan to help you and your family save for unforeseen medical expenses. Unlike a flexible spending account, if you don't use the money in your HSA by the end of the year, no problem. The balance simply rolls over and becomes available for the following year. You can continue adding money to your HSA as long as you are covered by an HDHP. Key Features Free set up Free online banking Free Mobile Deposit banking Free Bill Pay Free eStatements when enrolled Free The Bank HSA Cash & Check Card Checks available Earns Interest: Tiered rates2 Contribution Limits $3,550 for Individuals in 2020 $7,100 for families in 2020 People age 55 through 64 are eligible for catch-up contributions. For more detailed information on HSA plans and taxes, visit the U.S. Department of Treasury website or talk with your tax advisor. Requirements $2 monthly balance fee if balance falls below $500 minimum, or $1,500 in combined deposits. $3 monthly paper statement fee if not enrolled in eStatements $10 excess contribution correction fee See our website for Frequently Asked Questions.

Auto Loans

Looking for the new car, truck, van, or SUV of your dreams? Visit NADA for free vehicle pricing, reports, and reviews. After you have found your vehicle, The Bank of Elk River can put you behind the wheel quickly and easily. We offer competitive rates at various terms! Our Loan Calculator can help you determine a down payment and monthly payment plan that is right for your budget. We offer pre-approvals so you can be confident when shopping for your next vehicle. Ways to Apply Apply Online Fill out a Loan Application and drop it off at one of our locations. Visit one of our convenient locations to pick up an application. Call one of our Consumer Lenders at 763.241.8598 Benefits Competitive rates for new and used vehicles Various terms available Free Online Banking for viewing loan information and making payments

Recreational Vehicle Loans

If you are an outdoor enthusiast looking to purchase an ATV or boat, or someone that loves to ride and needs the perfect motorcycle, The Bank of Elk River would like to make financing fast and simple. Ways to Apply Apply Online Fill out a Loan Application and drop it off at one of our locations. Visit one of our convenient locations to pick up an application. Call one of our Consumer Lenders at 763.241.8598 Benefits Competitive rates for new and used recreational vehicles Various terms available Free Online Banking for viewing loan information and making payments

Personal Loans

Have you run into a situation that leaves you with an unexpected expense like replacing a refrigerator or taking a once in a lifetime trip? Maybe you want to consolidate several miscellaneous bills or pay off those high-interest credit cards. Our consumer lenders can work with you to find a quick and easy solution. Ways to Apply Apply Online Fill out a Loan Application and drop it off at one of our locations. Visit one of our convenient locations to pick up an application. Call one of our Consumer Lenders at 763.241.8598

Student Loans

College Loans There are many ways to pay for the cost of a higher education. After considering all your federal loans, scholarships and grants you may still have a gap you need to cover to pay your total college costs. The Bank of Elk River works with the iHELP Student Loan program to provide you an attractive private student loan that can help you to cover that gap. Competitive interest rates No origination or repayment fees Flexible repayment options Easy to apply and responsive customer service iHELP helps to meet your financing needs for college. Important: Applying with a cosigner may help you to qualify for the loan and possibly receive a lower interest rate. Learn more or apply today on our website! College Graduate Consolidation Loans The Bank of Elk River works with iHELP to offer Private Loan Consolidation for college graduates. Consolidating your Federal, Parent Plus and Private student loans is a great way to reduce your student loan payments and simplify your life. You may save money by choosing either a fixed or variable interest rate Simplify your life with one easy monthly payment by combining multiple payments into one monthly payment Refinance a single loan Make budgeting easier Applying with a cosigner may help you to qualify for the loan and possibly receive a lower interest rate. Learn more or apply today on our website!

Mortgage Loans

The Bank of Elk River offers 30 year Adjustable Rate and 10 year Fixed Rate, in-house mortgages for our customers. We also work with a vendor for other first mortgage products, including but not limited to, Construction, Conventional, and FHA. Whether you’re a first time home buyer, buying that dream home or lake property, refinancing your home to reduce your monthly mortgage payments or purchasing investment property, we want to help you find the right program for your needs. Find out how much you can afford The first step in obtaining a mortgage is to determine the type and amount of loan for which you qualify for. In the case of buying a home, it is extremely beneficial to determine how much home you can afford even before you begin looking. In doing so, you will be able to have an accurate price point when you are looking for the right home and will be able to begin to establish an accurate budget for homeownership. By completing a mortgage application and gathering a few items, you can be pre-qualified to purchase your new home! When should I refinance? It is often said that you should refinance when mortgage rates are 1% lower than the rate you currently have on your loan. This is not always the case. Refinancing may be a good option even if the interest rate difference is minimal. Also, you may not be in the best mortgage product for your current financial situation. For example, you might have an ARM (adjustable rate mortgage) and now you might be better off with a Fixed Rate Mortgage. We can help determine if refinancing is the best option for you at this time. In house mortgages The in-house mortgages are kept at the bank as part of our loan portfolio. Payments for this type of loan can be made at any of our locations. Contact a Mortgage Lender Fill out a Mortgage Application, gather items from the Application Checklist and drop it off at one of our locations. E-mail us with questions at [email protected]. Responses will be made during regular business hours. Call us at 763.441.1000 For more information about mortgage or construction loans: Main Street Office: Corey Wemple: 763.274.6890 - NMLS #956625 Sue Engholm: 763.241.8561 - NMLS #539457 School Street Office: Beth Keller: 763.241.8559 - NMLS #539118 Otsego Office: Shawn Butler: 763.241.8556 - NMLS #932424 Zimmerman Office: Kelly Vold | 763.856.6800 - NMLS #863295

Application Checklist

Begin your new home search educated and informed on today’s mortgage options. Choose from one of the many different loan programs we offer at The Bank of Elk River that best fits your financial needs. The Bank of Elk River's Pre-Approval gives you the ability to purchase your home with ease and confidence. Once your loan application is processed and your approval is granted, we will be able to provide to you a Pre-Approval letter (subject to property appraisal, a signed purchase agreement, and terms if any, addressed in the pre-approval commitment). Please provide the following W-2's for the last two years Current paystubs covering one month Last two months bank statements (all accounts: checking, savings, investment & retirement accounts) Loans (including mortgages) Lender's name, addresses and account number Charge Cards (Account numbers and minimum payment balances) Landlord (Name, address and phone number for the last two years) Other If commissioned or self-employed – Two years of personal and corporate tax returns, year-to-date profit and loss statement Court Decrees (bankruptcy, divorce, and judgment satisfaction) Construction Loans – sworn construction statement & blueprints Contact a Mortgage Lender Loan applications will only be accepted from persons in the Greater Northwest Minneapolis / St. Paul Area. Fill out a Mortgage Application, gather items from the Application Checklist above and drop it off at one of our locations. E-mail us with questions at [email protected]. Responses will be made during regular business hours. Call us at 763.441.1000

Construction Loans

Building a New Home Congratulations, you've decided to build your new home from the ground up! Constructing your home is an exciting process and our lending team is here to walk alongside you every step of the way. The Bank of Elk River offers a variety of solutions designed to help you finance the building of your new home. For more information on construction loans, speak with a construction loan lenders today! Contact a Construction Loan Lender Fill out a Mortgage Application, gather items from the Application Checklist and drop it off at one of our locations. E-mail us with questions at [email protected]. Responses will be made during regular business hours. Call us at 763.441.1000 Read full details of the process and things to know on our website. For more information about construction loans: Main Street Office: Corey Wemple: 763.274.6890 - NMLS #956625 Sue Engholm: 763.241.8561 - NMLS #539457 School Street Office: Beth Keller: 763.241.8559 - NMLS #539118 Otsego Office: Shawn Butler: 763.241.8556 - NMLS #932424 Zimmerman Office: Kelly Vold | 763.856.6800 - NMLS #863295

Home Equity Loans

A Home Equity Loan from The Bank of Elk River is the perfect way for you to get ahead. Whether you want to make home improvements, take vacation, buy a car, pay for college tuition, make an investment or consolidate your debt, The Bank of Elk River can help. We provide Home Equity Loans secured by a mortgage on your home. Home Equity Line of Credit With The Bank of Elk River's Home Equity Line of Credit, you can take advantage of your home's appreciation in value. We will provide you with checks to use for accessing funds whenever you wish, for whatever you want! They could be used for anything you need including vacations, buying a car, college tuition, investments, home improvements or consolidation of debt. A Home Equity Line of Credit is a form of revolving credit. As the balance is paid down on the line of credit, you may re-borrow up to your credit limit until the maturity of the loan. You can either make the low monthly interest payments, pay off a portion or the whole balance at any time. Fill out a Mortgage Application and drop it off at one of our locations. E-mail us with questions at [email protected]. Responses will be made during regular business hours. Call us at 763.441.1000 Main Street Office: Corey Wemple: 763.274.6890 - NMLS #956625 Sue Engholm: 763.241.8561 - NMLS #539457 Kim Reed: 763.274.6870 - NMLS #879662 School Street Office: Beth Keller: 763.241.8559 - NMLS #539118 Otsego Office: Shawn Butler: 763.241.8556 - NMLS #932424 Zimmerman Office: Kelly Vold | 763.856.6800 - NMLS #863295

Ready Reserve

Ready Reserve is a revolving line of credit available with your Bank of Elk River checking account. It gives you financial freedom as well as the security of overdraft protection. Benefits Advances are automatically made in $200 increments when the checking account balance falls below zero. Ready Reserve can prevent overdraft fees and checks being returned on your checking account. Unsecured credit limits range from $200 to $5,000, depending on your credit qualifications. Monthly payments are drawn automatically from the checking account 24 days after your monthly statement cycle. The payment amount is determined by the Ready Reserve unpaid balance. You can write yourself a loan from your checking account to pay bills or make purchases. Once your application is approved and an agreement is signed, your Ready Reserve is activated. How can I use Ready Reserve? By simply writing a check, you advance funds that can be used to take a vacation, buy something special, or cover unexpected expenses. Whenever funds are advanced, you will be mailed an Advice of Transaction to enter into your checking register as a deposit. If your checking account balance would go below $0, an automatic advance would be made in increments of $200 (unless under $200 is available). How do I repay the advance(s)? You can make a payment or pay off your balance at any time by notifying us in person, by phone, or through online banking. If an unpaid balance remains when your monthly checking statement cycles, an automatic payment will be deducted according to the following schedule: Balance Owed Monthly Payment $0 to 24.99 Entire balance $25 to 499.99 $25 $500 to 749.99 $40 $750 to 999.99 $60 $1,000 to 1,499.99 $90 Balances over $1,500 will have higher payment requirements. What is the cost for Ready Reserve? There is no interest fee for Ready Reserve unless there is a balance. It earns interest on balances owed, which is 18% APR*. So, if you never use your Ready Reserve, you will never have to pay any interest. There is a $25.00 Annual Fee. Ready Reserve Application NOTE: AN APPLICATION MUST BE COMPLETED BY ALL SIGNERS ON THE CHECKING ACCOUNT. * The finance charge is determined by the amount advanced and number of days you use the funds. The finance charge is computed at the daily periodic rate of .04931%, which is equivalent to an annual percentage rate of 18%.

Certificate of Deposit (CDs)

Certificates of Deposit are a form of savings also known as a time deposit or "CD." Funds are deposited with the bank for a specified period of time. The bank will pay a rate of interest that is based on the term of the certificate. All certificates are automatically renewable. There is a seven-day grace period after the maturity date to cash the certificate. A penalty may be imposed by the bank for early withdrawal. The interest paid may be compounded or simple. Features & Benefits Interest rates on certificates of deposit are higher than on other types of savings accounts. Simple interest may be paid monthly or quarterly, by check or into a checking or savings account, at our bank or at another bank by ACH. Compound interest is added quarterly to the principal on 12-60 month certificates and is received at maturity. The actual return is referred to as the Annual Percentage Yield (APY). Certificates of deposit make excellent collateral for loans. Maturity notices, renewal notices, and year-end statements are mailed. Interest rates for new and renewing certificates may change at any time at the Bank's discretion. Current rate information is posted on TVs in our lobbies and on our website. Guaranteed rate of return and FDIC insurance provides a safe, risk-free investment for personal funds, retirement funds (IRA), or business funds. Most certificates of deposit require a $200 minimum deposit. Terms range from 91 days to 60 months. Added Advantage certificates of deposit require a $2,500 minimum deposit. Terms are 18 or 30 months. The 18-month term includes a one time option to increase the rate to our current posted rate, and the 30 month has a two-time option to increase the rate. At the same time a rate is increased, you may add $1,000 or more to the same CD for the remainder of the term. Early withdrawal penalties range from 30 days interest to 365 days interest depending on CD type. A minimum early withdrawal penalty of $25 will apply to all CD types.

Certificate of Deposit Account Registry Service (CDARS)

Enjoy peace of mind that comes with access to multi-million-dollar FDIC insurance and choose the service or combination of services that best meet your needs for returns and access to funds. When you place a deposit through CDARS® service, that deposit is divided into amounts under the standard FDIC insurance maximum of $250,000 and is placed in demand deposit accounts, money market deposit accounts or CDs at multiple banks. As a result, you can access coverage from many institutions while directly working with The Bank of Elk River. For more information, watch the video below, visit the CDARS website or contact one of our CDARS specialists. Lynn Backlund, Business Deposit Specialist 763.241.8595 Email: [email protected]

Video: Certificate of Deposit Account Registry Service (CDARS)

Individual Retirement Accounts (IRA)

Traditional IRA IRA stands for Individual Retirement Account. An IRA is a trust account that is designed for individuals to save for retirement. The Bank of Elk River is the custodian for these trust accounts and we are responsible for administering the account, which includes record keeping and required IRS tax reporting. As the name implies, this account has only one owner and an application is required. The application will name the owner (with their personal information such as social security number, address, date of birth) and also any primary or secondary beneficiaries. The contingent beneficiary will become the recipient of the IRA funds if the owner is deceased. The secondary beneficiary(ies) becomes the owner(s) if the primary beneficiary predeceases the IRA owner. Roth IRA A Roth IRA is an individual retirement plan that bears many similarities to the traditional IRA, but contributions are not tax deductible and qualified distributions are tax-free. Similar to other retirement plan accounts, non-qualified distributions from a Roth IRA may be subject to a penalty upon withdrawal. Simplified Employee Pension Plan A Simplified Employee's Pension Plan (SEP) is one form of a retirement plan available to employers. Employers with few or no employees may prefer this plan because it is simple to establish and maintain. Each eligible employee establishes a SEP/IRA account and the employer makes the contribution to the account. Once the SEP/IRA account is established, the account follows the same rules as a traditional IRA. Coverdell Education Savings Account Depending on income qualifications, you may be able to establish a Coverdell Education Savings Account (CESA) to finance the qualified education expenses of a designated beneficiary. There is no limit on the number of separate CESAs that can be established for a designated beneficiary. However, total contributions for the beneficiary in any year cannot be more than $2,000, no matter how many accounts have been established. This benefit applies not only to higher education expenses but also to elementary and secondary education expenses. Sources: IRS, Investopedia, The Bank of Elk River

Other Services

InfoLine (Telephone Banking) Call InfoLine at 763.441.3380 for 24-hour account information. Direct Deposit Deposit checks quickly and easily into your Bank of Elk River accounts. Contact us today for more information. Safe Deposit Box Safe Deposit Boxes are a great way to store valuables and other important documents. Boxes are available at our Main Street, School Street, Otsego and Zimmerman locations. Insurance is also available. Find a Bank of Elk River location. Gift Cards Looking for that perfect gift? Pick up a gift card from any of our convenient locations. Notary Services Need a notary? The Bank of Elk River has free Notary Services for our customers at all of our locations. Non-bank customers can also use our services for a minimal charge. 24-Hour Night Deposit Safe and secure 24-Hour Night Deposit is available at all of our locations.

Security Tips

Online Banking Security The Bank of Elk River's World Wide Banker system (online banking) is accessed through a secure encrypted connection. Data transmitted to or from The Bank of Elk River's World Wide Banker system is encrypted to protect your privacy. The "https" in the address bar indicates that a secure connection has been made with the server. When logging into The Bank of Elk River's World Wide Banker system, you will be prompted for a World Wide Banker ID number that is unique to you. Your World Wide Banker password is the key to protecting your personal and financial information; do not share your password with anyone. Changing your password regularly will help ensure the security of all your online accounts as well as the information and money they give you access to. Your password should be a strong password. World Wide Banker passwords need to be a minimum of 10-characters in length and requires a combination of alpha, numeric, uppercase, lowercase and special characters up to 25 digits in length. Supported Browsers for Online Banking and Bill Pay For online banking the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome are supported. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version. Current supported versions include: Internet Explorer® version 11 and above Google Chrome version 65 and above MS Edge Firefox® version 60 and above Safari® version 10 and above The supported browsers above are for devices such as laptops and desktops and do not apply to mobile devices (phones/tablets). If using a phone or a tablet to access online banking, please use The Bank of Elk River's Mobile App. Please note that utilizing older browsers may result in disabled functionality or limited access to services. Download one of the supported browsers now! Chrome | Firefox | Safari | Internet Explorer Troubleshooting The following types of tools and/or access are not recommended and may impact experience: Accessing accounts via an embedded browser such as: Personal or Commercial Financial Management Softward (Quicken, QuickBooks, etc.) Browser bars with AOL, Yahoo, Google, etc. Internet portal access within gaming system such as Xbox. Use of browser add-ins (emoticons, FunWeb services, etc.) Bill Pay Browser Settings For troubleshooting Bill Pay browser issues, review the following setting recommendations. Setting locations vary by browser type. For additional assistance please contact Customer Service. Add the URL www.billpaysite.com or www.businessbillpay-e.com to your compatibility view settings. Change privacy settings to allow these URLs. Change privacy settings for the URLs to allow pop-ups. Delete your browsing history, except for Temporary Internet Files and Website File. Additional Browser History settings can be changed to "Check for newer versions of stored pages - Every time I visit the Webpage" Restart your browser by closing all open sessions. Mobile Banking Security The Bank of Elk River makes every effort to ensure proper operation for all mobile users on a wide range of devices and operating systems. It will be necessary to increase the minimum system requirements from time to time in order to provide the best possible mobile experience to the maximum number of end users as newer devices and operating systems are adopted by users. Ensure your mobile device meets the minimum requirements for mobile banking: iOS 10.1 or higher Android 5.0 or higher Windows 10 or higher Most Operating Systems with HTML5 compatible browsers Consider the following mobile device security measures: Consider using the screen lock features on your mobile device for added security. Keep your device's operating system and browser up to date with the latest software, antivirus, and security upgrades. Only download apps from your trusted app store. Read more tips on our website.

Financing - Lending & Goals

We’re a strong and innovative community bank with a 130+ year history of serving local businesses. Our current lending capacity exceeds $7,250,000. We pride ourselves on offering custom solutions to meet your specific business needs and our ability to quickly respond to any request due to our centralized lending environment and a local Board of Directors. Our Goal: Our goal is to exceed your expectations every day. Understanding your business needs and goals is important to us. With the right people, products, and services to help you achieve your goals; you can take your business to the next level.

Commercial Lending Center

Benefits Request a business loan anytime, anywhere on any device. Answer simple questions, get immediate responses, and enjoy prompt follow-up from one of our experienced commercial lenders. Get the funds you need faster. Request a business loan anytime, anywhere on any device. When your business is growing and you need cash, don’t let time, office hours, and application forms get in your way. You can now request the cash your business needs at the click of a button. The Bank of Elk River’s Commercial Lending Center is a user-friendly web portal that allows you to request business financing anytime, anywhere on any device. It takes just a few minutes to start your business loan request today. Simply tell us some basic information about you and your business and get feedback immediately! Enjoy a streamlined credit approval process and prompt follow-up from our experienced lending staff. Visit our Commercial Lending Center today! If you have any questions, please contact an experienced commercial lender today or email our department at [email protected].

Video: Commercial Lending Center

Working Capital Loans

Working capital loans can bridge the gap between paying your vendors and suppliers and collecting payments from your customers. Working capital loans can help ease the impact of seasonal fluctuations in your cash flow, as well as provide cash during times of growth. Speak with one of our experienced commercial lenders to see how a Working Capital Loan can improve your cash flow.

Video: Working Capital Loans

Lines of Credit

Access to credit when you need it. We offer business credit lines so you have cash available when you need it. Lines can be used to cover short-term expenses such as purchasing inventory or taking advantages of trade discounts. Benefits Pay interest only on the dollars you advance. Access funds easily and securely. Transfer and make payments online, by mobile app or by phone. To obtain a line of credit, contact an experienced commercial lender today or email our department at [email protected].

Video: Lines of Credit

Account Sweeps

Account Sweeps can automatically move funds from your checking account to pay down a line of credit, or sweep funds from a line of credit to cover checks posted to your checking account. Sweeps can also help ease the stress of managing your day-to-day cash flows. Benefits Reduce interest costs by paying down the line of credit. Streamline administrative duties by eliminating manual or phone transfers. To enroll in sweep services, contact an experienced commercial lender today or email our Loan Department at [email protected].

Video: Account Sweeps

Commercial Term Loans

Grow your business with The Bank of Elk River. Commercial term loans are ideal for equipment purchases, capital improvements or expanding your business. Having the right loan for your business with a competitive rate and term can help you take your business to the next level. Our lenders understand business needs and can offer a variety of innovative loans to help you meet its goals. Benefits Loan terms can be tailored to meet your needs. Fixed and variable rate term loans are available. SBA Loan options are available. The Bank of Elk River is proud to be a SBA Preferred Lender. To inquire about a commercial term loan, contact an experienced commercial lender today, apply online through our Commercial Lending Center or email our department at [email protected]. *Restrictions may apply.

Video: Commercial Term Loans

Commercial Real Estate Loans

Grow your business with The Bank of Elk River. We offer a wide variety of residential and commercial real estate loan products. From land acquisition and development to building acquisition or new construction, we have a funding solution to help you. Whether you are looking to build, buy, or remodel a home or commercial building, the real estate experts at The Bank of Elk River can help your dream become a reality. Benefits Types of financing we offer: Land acquisition and development New construction Purchase and refinance Remodeling and expansions Tenant improvements SBA loan options are available. The Bank of Elk River is proud to be a SBA Preferred Lender. Our lenders know the market, and can assist in identifying other loan programs such as: City, county and state programs Tax abatement and tax increment financing Community Economic Development programs Initiative Foundation Programs To inquire about a real estate loan, contact an experienced commercial lender today, apply online through our Commercial Lending Center or email our department at [email protected].

Video: Commercial Real Estate Loans

SBA Preferred Loans

We're a preferred community partner for small businesses. The Bank of Elk River is a certified SBA Preferred Lender, meaning our experienced team of business bankers has been specially selected to help customers with financing offered by the U.S. Small Business Administration. SBA Loans can be used for a variety of purposes and provide great assistance for growth and expansion opportunities, making them an ideal option for many different businesses. Aggregate loan amounts with SBA can span up to $5 million and can improve cash flow with longer loan maturity dates. The Bank of Elk River proudly offers a variety of SBA loans to fit your business needs, including the following programs: 7(a) Loan Program The 7(a) Loan Program is a great program for larger projects such as business acquisitions or business expansions. Program funds can be used for a variety of purposes, making it an ideal program for multi-faceted projects. CAPLines Loan Program CAPLines program loans are designed to help businesses meet their cyclical working cash flow needs. A variety of sub-programs are available to assist with seasonal inventory purchases, contract costs, property construction, or larger working capital lines of credit. SBA Express Loan Program The SBA Express program is for smaller loan requests (less than $350,000) with streamlined application and credit underwriting processes. Revolving lines of credit are available under this program. 504 Loan Program The 504 Loan Program requires less equity for down-payments and offers longer maturities with longer term fixed rate options. These loans can be used to purchase larger pieces of equipment or real estate. To learn more about SBA loan options or find out which program(s) are the best for your business, contact an experienced commercial lender today or email our loan department at [email protected].

Video: SBA Preferred Loans

Letters of Credit/Special Programs

Letters of Credit Does your business need letters of credit? We can help. Whether you are working with a local municipality or a critical vendor, we can provide various letters of credit to meet your needs. Special Loan Programs / Alternative Sources The Bank of Elk River's lenders have knowledge and can assist in identifying non-conventional loan programs offered through local city, state, industry, and non-profit sources. Preferential rates and terms may be available through a combination of bank and non-bank lending sources. Our staff is experienced in utilizing special loan programs to provide the best loan recommendations. These loan programs include: City and County Incentive and loan programs Minnesota Initiative Foundation Minnesota Department of Trade and Economic Development Programs To learn more about these options, contact an experienced commercial lender today or email our department at [email protected].

Business Credit Cards

Choosing the right business credit card is easier than ever. No matter which card you choose, you'll enjoy important features like: Expense management tools No fee for additional employee cards EMV smart chip technology for added security Mobile payment capability for added convenience Pick the best rewards card for you! Flexible Cash Rewards for Your Business Visa® Business Cash Card 3% cash back¹ on eligible net purchases from office supply stores, phone and TV services2,4 2% cash back on eligible restaurant and gasoline net purchases 1% cash back on all other eligible net purchases $25 cash back awarded after first purchase³ Learn More or Apply Now! Visa® Business Real Rewards Card Earn 1.5 points monthly for every $1 you spend on eligible net purchases (equal to 1.5% cash back)5 No cap or limit on the total cash back you can earn, and you have five years to redeem for rewards4 2,500 bonus rewards points awarded after first purchase³ Learn More or Apply Now! Visa® Business Rewards PLUS Card Earn 3 points monthly for every $1 you spend the most on: cellular phone service, hotel, or airline6 Earn 1.5 points monthly for every $1 you spend on eligible net purchases Plus, earn 20,000 one-time bonus reward points after you spend $2,000 in the first 3 months³ No cap or limit on the total cash back you can earn, and you have five years to redeem for rewards4 Learn More or Apply Now! Pay Down Balances Visa® Business Platinum Card Pay down your other credit card balances faster with a great low introductory rate for an extended time Save on interest Non-Rewards Learn More or Apply Now! See more on our website.

Online Business Banking

Enjoy around-the-clock, secure access to accounts and loan information along with later cut off times for transfers between accounts at The Bank of Elk River. By using our Online Banking product, World Wide Banker (WWB), you can decrease time spent on administrative duties by getting information that is timely and available when you need it. Customers can access their accounts at www.TheBankofElkRiver.com by entering their WWB ID and Password. Contact our Customer Service Department at 763.241.8522 or email [email protected] to enroll and start saving time! Benefits Access secure online banking anytime and anywhere View business account balances Transfer funds between accounts 24/7. Receive same day credit funding until 7PM. Make bank-to-bank transfers View transactions and check images Set up re-occurring transfers Place stop payments on checks Make loan payments. Receive same day loan payment credit until 7PM when payments are made online. View eStatements. You can view, print or download statements for quicker access and future reference. Download account activity into your bookkeeping software to decrease time spent on administrative functions and account record keeping. Tip Download our World Wide Banker How-To Guide for a step-by-step guide through online banking.

Business Bill Pay

Reduce time spent on administrative functions by utilizing online bill pay. Avoid the hassle of having a user ID, password and authentication process for each creditor or vendor. Manage cash flow better by paying bills when you want to pay them or utilize automatic/reoccurring payments for peace of mind. Benefits Avoid the hassle of multiple IDs and passwords when making payments to creditors or vendors online. Reduce your risk of identity theft and fraud. Save money on time spent writing checks, courier fees, postage and the cost of not receiving credit for the payment of those funds while the check is in the mail. Pay anyone as you would normally pay by check. Simply enter their billing information once into the system and it's stored for future payments when needed. Schedule payments at your convenience! Have a few minutes over lunch? Up late? With Online Bill Pay, we are here for when it works for you. Schedule one time or recurring payments from your eligible checking accounts. Payment frequency may vary from one time, weekly, bi-weekly, monthly, semi-monthly, quarterly, annually and semi-annually. Bills can be paid from any checking account the customer has set up on their Online World Wide Banker account, including business accounts. Bills can be paid electronically (ACH) if the selected payee is on the electronic payee list. If they are not, checks will automatically be issued just as if you had written a check out of your own checkbook. More Information Business bill pay is free of charge for bank customers. To sign up for online bill pay, simply log into your Bank of Elk River Online Banking on our homepage. Once logged in, select the Bill Payment tab. You will need to read and agree to the Bill Pay Agreement before you may use free online bill pay. Interested in extra benefits like delegating payment responsibilities, running customized reports, reducing paperwork and bookkeeping, and maintaining more control over your cash flow? Call our Customer Service Department at 763.241.8522 today to get started on Cash Management. Quick Links Frequently Asked Questions: Get simple, straightforward answers regarding our bill pay system. Enroll in Bill Pay: Not yet enrolled in Bill Pay? Enroll today to conveniently and confidently pay, track, and manage your bills all in one place. Online Demo: Watch a free demo about how Online Bill Pay can make a difference when it comes to paying your bills. Interactive Demo: Practice adding payees, scheduling payments, and managing bills through our interactive Bill Pay demo. Schedule a Payment: Learn how to schedule a payment through Bill Pay. How to Pay a Person: This convenient feature allows you to make person-to-person payments electronically to anyone you choose. Savings Calculator: How much time and money can you save when you use Bill Pay? Find out here.

Business Bill Pay with Cash Management

Focus more on your business and less on managing your finances with The Bank of Elk River's Business Bill Pay for Cash Management Users! This service is designed specifically to meet the needs of today's small businesses, meaning you have access to additional resources to better utilize your time. Benefits Pay your business's bills and view payment activity anytime, anywhere Delegate the payment responsibilities you want to Set permission controls so you maintain the final say Quickly run customized reports with the information your business needs Reduce your paperwork and bookkeeping Maintain more control over cash flow Increase your security over mailing checks Requirements To sign up for Cash Management, contact our Customer Service Department at 763.241.8522. More Information Frequently Asked Questions: Get simple, straightforward answers regarding our new bill pay system. Online Demo: Watch a free demo about how Online Bill Pay can make a difference when it comes to paying your bills. Get Started: Learn hands-on how to use our new bill pay system for your business. Online In-Depth Demo: View a more in-depth demo about certain features of our new bill pay system.

eStatements

Now you can access information quicker for more accurate and timely account management. Eliminate the need for paper storage, risk associated with identity theft and fraud. Benefits Receive e-mail notices when new statements are ready, resulting in quicker access than postal delivery. Access 18 months of historical statements online Download and save eStatements for future reference. Reduce office clutter and the need for expensive, secure, physical storage. Avoid costly paper, ink and general printer use associated with printing statements. Requirements Online Banking To Enroll Log into your Bank of Elk River Online Banking account Select the ‘eStatement’ tab Follow the instructions to enroll

Cash Management

Online Banking 2.0! Do you have administrative staff that needs access to account information, pay bills, transfer funds between accounts, or download account information into accounting software? Do you have employees on Direct Deposit? Does your business have re-occurring Direct Debit authorizations to automatically deduct from your customers’ accounts? Cash Management through our Online Banking software, World Wide Banker (WWB) makes it all possible. Benefits Have the ultimate control. Add, eliminate and edit users. Control user authority and access to accounts and information. Avoid the inconvenience of closing an online banking account and opening a new one every time there is a staff change. Avoid time lost in re-establishing user authorities, re-occurring transfers, payments etc. Avoid the hassle of multiple IDs, passwords, authentications and the burden of dealing with multiple creditor/vendor authority and access protocols. Decrease the risk of identity theft and fraud. Receive a daily account activity report adding additional protection and oversight of administrative activities. Improve cash flow and increase customer retention with Direct Debit from customers’ designated accounts. Great for service providers that charge monthly service fees such as schools, daycare providers and gyms. Non-profits can improve pledge collection percentages. Ideal for churches and non-profits that do annual campaigns to raise money for their respective cause. Input stop payments Initiate wire transfers Manage Positive Pay to help prevent check fraud. Reduce time spent on administrative functions and duties. Reduce risks and complexities associated with multiple parties accessing financial sensitive information. Requirements Sign up for Cash Management Services by contacting a banker today: 763.441.1000 or email: [email protected] Cash Management ACH Origination This service allows business customers to create Automated Clearing House (ACH) transactions by accessing our Online Banking software, World Wide Banker (WWB). Benefits A business can collect funds as a Direct Debit from their customers via online banking or upload a National Automated Clearing House Association (NACHA) formatted file from their software program. A business can pay employees by Direct Deposit via online banking or upload a NACHA formatted file from their software program. See more on our webstie.

Customized Online Banking

Do you want to customize your Online Banking experience? My Page allows you to view information the way you want. You can personalize your page by using widgets to: Transfer Funds View Account Balances Download Information Set Alerts View Recent Transactions Schedule Transfers View Electronic Documents and More! Are you ready to customize? Log into The Bank of Elk River’s Online Banking. Once there, click on “My Page” to begin personalization. For your convenience, download the My Page How-To Guide for step-by-step directions.

Business Desktop Deposit

Too busy to run to the bank? Staff runs to the bank costing your company valuable time and money that could be better used elsewhere? Get distracted at the end of the day and forget to make a deposit? Traffic accident or meeting with client runs long, causing you to miss the deposit cut off for the day and incur other fees related due to missed deposit? Avoid the risks and inconvenience associated with making physical trips to the bank. Bring the bank to your desk with Business Desktop Deposit, a software available at The Bank of Elk River. Benefits Deposit checks by scanning them with a bank-provided scanner that is designed to meet the special requirements of processing check images. Check images are transmitted to the bank via a secure internet-based software and funds are then deposited into your account. Make deposits 24/7. Deposits can be done in batches or one at a time. Benefit from same-day credit deposit cut off time of 4:00pm. Take advantage of automated transaction validation and balancing helping you to manage your accounting Experience enhanced security and fraud protection Requirements Bank of Elk River issued scanner Computer Internet Connection To sign up for Business Desktop Deposit, contact our business banker, Lynn Backlund, today at 763.241.8595!

Merchant Services & Credit Card Processing

Being able to take credit cards is vital to giving the appearance of having a viable business. It also can vastly improve cash flow by eliminating the need to carry customers on terms (have accounts receivable) and reduce risks associated with taking personal checks (fees for depositing, cashing and/or financial impacts caused by any holds or float). Our merchant processing options allow you to select the method that is best suited for your business. TSYS® Merchant Services Payment Processing That Fits Your Business Whether you accept payments online, by phone, in-store, or on the go, we have a solution that’ll fit your business. We have teamed up with TSYS®, one of the nation's leading providers of payment processing services. It’s innovative and efficient payment processing solutions are designed to grow your business and boost your bottom-line. You’ll get powerful features like: Credit and signature debit cards, ACH, UnionPay® and check verification Quick and easy electronic application process 24/7 US-based merchant support Comprehensive 24/7 online reporting American Express® card acceptance at the same rate as other payment cards* Next-day funding available Ready to find the right payment processing solution for your business? Click Here to get started today. Please contact our Business Banker for more information at [email protected]. Accept Credit and Debit Cards Wherever Your Business Takes You Take control of how you accept payments with our online payment processing management system and payment gateway. Real-time transaction processing Recurring billing with tokenization for both one-time and recurring (automatic and manual) payments Direct swipe via USB with no additional software Powerful Web-based Management and Reporting Tools Manage your business and accept payments from any computer that has access to the Internet. Access detailed activity and transaction reports in real time Create custom reports View responses to chargebacks and retrievals Mobile Processing Solutions Accept Visa®, MasterCard®, American Express®, Discover®, UnionPay®, PayPal™ at the point of sale Print or email customer receipts Enter inventory items quickly and easily Manage tips and tax rates Competitive Flat Rate Fee We can simplify your bookkeeping and potentially save you money by combining many of your monthly charges into a single flat monthly fee. No hidden fees You choose the fee tier based on monthly processing volume Cost flexibility allows merchants to grow and still maintain low fees Data Breach Security Program TSYS® protects your business with the industry’s most powerful fraud prevention and security tools. An industry-mandated audit for a suspected breach Card replacement costs and associated expenses Industry assessments and fines EMV® Accept EMV® chip cards for maximum security and payment flexibility. Protect your business from financial liability Accept mobile wallets like Apple Pay® Secure data transfer through encryption Click Here to learn more or contact our Business Banker for more information at [email protected]. See more details on our website.

Mobile Business Banking App

With The Bank of Elk River Mobile Banking App, you can easily keep track of your accounts from your smartphone or mobile device quickly, easily and securely...anytime, anywhere. Since this service is browser-based, it is just as safe as doing your banking from your home computer. The FREE app is available for iPhone®, iPad®, iPod Touch® or Android™ devices¹ from the iTunes App Store® or Google Play™ store. Benefits FREE app 24/7 access to your accounts Check balances View transactions Transfer funds Bank-to-bank transfers View statements View check images Make loan payments Pay bills Add payees Receive alerts Find our Bank of Elk River locations Requirements & where to download 1. Currently a Bank of Elk River customer? No problem, move to Step 2. If you are not yet a customer, sign up today to take advantage of Mobile Banking or stop into one of our offices to open an account. 2. Enrolled in Online Banking with The Bank of Elk River already? Perfect. Just download the app listed in Step 3. If you haven’t signed up yet. Enroll today for Online Banking. 3. Download The Bank of Elk River app from the iTunes® App Store or from the Google Play™ Store today. 4. For additional information, please review our Mobile Banking Agreement or contact a personal banker today at 763.441.1000 or [email protected].

Business Mobile Deposit

Ideal for businesses on the go! Business Mobile Deposit enables customers to quickly and easily deposit checks using smartphones and tablets. Simply download The Bank of Elk River Business Mobile Deposit app from the iTunes® App Store or from the Google Play™ Store and contact our Business Banker, Lynn Backlund, to get started today! Benefits Quickly and easily deposit paper checks using smart devices Deposit checks into multiple accounts Deposit more than one check at a time Grant unique login credentials to multiple users Access detailed reporting and audit trails Integrate with Business Desktop Deposit to complement mobile deposits in the field with desktop scanning in the office Take advantage of enhanced security, fraud protection and leading-edge technology What checks can be deposited? Checks that are complete and unaltered. Checks that are in U.S. currency drawn on a financial institution in the U.S. Checks that are made payable to the account owner(s). Checks must be dated less than six months from the deposit date. The endorsement area will need the payee’s signature(s) along with this phrase “For Mobile Deposit only” and your account number. How much does Mobile Deposit cost? There is no fee charged for Business Mobile Deposit. Wireless message and data rates may also apply. For more information: Visit any of The Bank of Elk River locations in Elk River, Otsego or Zimmerman or call 763.241.8522

Video: Business Mobile Deposit

Text Banking

We're making it easy for you to keep tabs on your account. Once you're set up for Text Banking, you'll just send a text to 89549 and we'll send you a text back with your balance and more! Text Banking is a free service that allows you to quickly request and receive account information via text message. Use Text Banking to keep tabs on your accounts 24/7. You won't need to sign in and it's just as secure as our other services. Benefits Free Service Easy access to account information 24/7 Requirements Currently a Bank of Elk River customer? No problem, move to Step 2. If you are not yet a customer, sign up today to take advantage of Mobile Banking or stop into one of our offices to open an account. Already an Online Banking customer? If so, move to step 3. If not, enroll today for FREE Online Banking. How to Set Up Text Banking Log into your Online Banking account Select Customization, Mobile Settings, Text Mobile Settings Enable your mobile device for text access Enter your phone number, wireless provider and accounts you want to access and click ‘submit’. You will then receive a text message from 89549. Confirm your subscription by typing ‘yes’. You are set to go! Use the following commands by sending to 89549 to utilize Text Banking: Bal = All account balances Bal (the account short name you developed) = Single account balance Hist = All accounts recent activity Hist (the account short name you developed) – single account activity How to Set Up Text Alerts Log into your Online Banking account Select Customization, Alerts, Text Mobile Settings Click ‘events’ and select ‘text’ for any alert you would like to receive via text Click ‘submit’ and your account is set.

Telephone Banking

Want access to your accounts without Mobile Banking? Check your balances and account information anytime, anywhere by calling InfoLine, The Bank of Elk River’s automated telephone banking system at 763.441.3380. With InfoLine you can bank safely, conveniently and confidentially 24/7. Benefits Hear all your current account transactions Obtain your current balances Verify transaction amounts Transfer funds between accounts Check current interest rates Obtain bank hours and locations Details 24-Hour InfoLine: 763.441.3380 All transfers made after 7:00 pm will be posted the next business day Click here for details on navigating InfoLine

Basic Business Checking Account

The Bank of Elk River's Free Basic Business Checking account is designed for businesses that generally carry lower balances and have lower transaction volumes. Benefits Free online banking Free monthly eStatements with check images Free Mobile Deposit banking via browser or app (Apple® or Android™) Free telephone banking using The Bank of Elk River’s InfoLine service No fees on the first 100 debits and deposited items per month No minimum balance requirement Simplified Employee Pension (SEP) plans Additional services that have nominal fees, but can save you and your business valuable time and money: Credit card processing services available Business Ready Reserve (overdraft protection)1 Wire Transfers Requirements $25 minimum opening balance eStatement or $5.00 paper statement fee For every debit item over 100, a $0.30 fee will be charged. For every non-Bank of Elk River item deposited over 100, a $0.30 fee will be charged. This is also known as a transit fee. ¹Subject to credit approval.

Business Checking

The Bank of Elk River’s Business Checking Account is designed for more active businesses and includes an increased debit volume limit. Benefits: Free online banking Free Mobile Deposit banking via browser or app (Apple® or Android™) Free monthly paper statements with check images. You can also upgrade to free eStatements reducing your paper trail thereby decreasing the risk of identity theft, fraud and postal delays. Free telephone banking using The Bank of Elk River’s InfoLine service No fees on the first 200 debits per month No fees on the first 100 items deposited per month Simplified Employee Pension (SEP) plans Additional services that have nominal fees, but can save you and your business valuable time and money: Credit card processing services available Business Ready Reserve (overdraft protection) ¹ Wire Transfers Requirements $25 minimum opening balance. $1000 minimum balance. $8 monthly balance fee if balance requirement is not met. For every item debited over 200, a $0.25 fee will be charged. For every non-Bank of Elk River item deposited over 100, a $0.25 fee will be charged. This is also known as a transit fee.

Commercial Checking

The Bank of Elk River’s Commercial Checking Account is designed for large, active businesses where you receive credit for your balanced maintained to offset service charges. Benefits: Free online banking Free online Bill Pay Free Mobile Deposit banking via browser or app (Apple® or Android™) Free monthly paper statements with check images. You can also upgrade to free eStatements reducing your paper trail thereby decreasing the risk of identity theft, fraud and postal delays. Free telephone banking using The Bank of Elk River’s InfoLine service No minimum balance requirements Simplified Employee Pension (SEP) plans Additional services that have nominal fees, but can save you and your business valuable time and money: Credit card processing services available Business Ready Reserve (overdraft protection)1 Wire Transfers Earnings Credit Feature The earnings credit is an internal bank rate, competitively priced, that is reviewed regularly and may change monthly at The Bank’s discretion. The earnings credit is applied toward the monthly service charge based on an average monthly collected balance. Click here to view the current earnings credit rate. Requirements $25 minimum opening balance $10.00 monthly basic fee For every item debited, a $0.12 fee will be charged. For every non-Bank of Elk River item deposited, a $0.08 fee will be charged. This is also known as a transit fee. ¹Subject to credit approval.

Commercial Checking with Interest

The Bank of Elk River’s Commercial Checking Account with Interest is designed for large, active businesses where interest is earned. Account interest is compounded and paid monthly. Benefits: Earns interest that is compounded and paid monthly.¹ Free online Bill Pay Free online banking Free Mobile Deposit banking via browser or app (Apple® or Android™) Free monthly paper statements with check images. You can also upgrade to free eStatements reducing your paper trail thereby decreasing the risk of identity theft, fraud and postal delays. Free telephone banking using The Bank of Elk River’s InfoLine service No minimum balance requirements Simplified Employee Pension (SEP) plans Additional services that have nominal fees, but can save you and your business valuable time and money: Credit card processing services available Business Ready Reserve (overdraft protection)² Wire Transfers Requirements $25 minimum opening balance $10.00 monthly basic fee $0.12 charge per debit item No charge for checks drawn on us $0.08 charge per check deposited that is not drawn on us For every non-Bank of Elk River item deposited, a $0.08 fee will be charged. This is also known as a transit fee. ¹Interest rate and APY may change at any time. ²Subject to credit approval.

Business Ready Reserve

Business Ready Reserve is a revolving line of credit that is tied to a business checking account to serve as overdraft protection. Features & Benefits Advances are automatically made in $200 increments when the checking balance falls below zero. Allows businesses to make small purchases without coming to the bank for a separate loan. Can prevent overdraft fees and checks from being returned NSF. Available to any business who has been in business more than two years.¹ Credit limits can range between $1,000 and $10,000 depending on the business' credit history.¹ Monthly payments are 5% of the outstanding balance or $25, whichever is greater. Payments are deducted automatically from the checking account on the statement cycle date. Cost of Service No interest charge unless the Business Ready Reserve is used. Business pays 18% interest on the unpaid balance. $50 Annual Fee. Apply on our website. ¹Subject to credit approval.

The Bank Business Cash & Check Card

Using The Bank Business Cash & Check Card is a faster more convenient way to make purchases and track expenses. Transactions are detailed in Online Banking and monthly account statements detail the date, location and amount of every transaction. Purchase with confidence knowing your business is protected by MasterCard®'s Zero Liability policy, which protects your account from losses incurred through card misuse by a terminated employee or stolen card information. Business Cash and Check Card benefits include MasterRental Insurance Purchase Assurance Extended Warranty MasterAssist VAT Reclaim Service MasterCard™ Global Service Easy Savings ID Theft Resolutions Services Additional business MasterCard® benefits can be found here. Zero Liability extends to all MasterCard cards. *Not all services are available at all ATMs. See us for more information.

Business Savings

High-Yield Business Money Market Account Receive tiered high-yield rates with the liquidity of a Money Market savings account. Our tiered rates are designed to reward you as your balance increases. This account also offers limited check-writing ability. There is a $15 monthly balance fee if you fall below the $10,000 minimum balance.¹ Money Market Plus Savings This account features tiered interest rates – so the higher your balance, the higher the rate of interest you receive. This account also offers limited check-writing ability. There is a $10 monthly balance fee if you fall below the $5,000 minimum balance.¹ Money Market Savings This savings account offers tiered interest rates and limited check-writing ability. There is a $5 monthly balance fee if you fall below the $1,000 minimum balance.¹ Business Savings This is a basic savings plan. There is a $3 monthly balance fee if you fall below the $100 minimum balance.² ¹ Transaction limitations: 6 free debit items per month with $1.50 per additional debit. (Limit of 6 transfers or withdrawals by check, debit card, or other methods payable to third parties.) ² Transaction fees: 6 free debit items per month with $0.50 per additional debit.

Other Business Services

24-Hour Night Deposit Safe and secure 24-Hour Night Deposit is available at all of our locations. ATM Locator Find ATM Locations Online Gift Cards Looking for that perfect gift? Pick up a gift card from any of our convenient locations. InfoLine (Telephone Banking) Call Infoline at 763.441.3380 for 24-hour account information. Lost or Stolen Cards For your protection, you should immediately report your lost or stolen cards. Learn more. Notary Services Need a notary? The Bank of Elk River has free Notary Services for our customers at all of our locations. Non-bank customers can also use our services for a minimal charge. Safe Deposit Box Safe Deposit Boxes are a great way to store valuables and other important documents. Boxes are available at our Main Street, School Street, Otsego and Zimmerman locations. Insurance is also available. Find a Bank of Elk River location. Signature Guarantee The Bank of Elk River is proud to offer Signature Guarantee medallion stamp certification at its Main Street office. For more information, please contact 763.441.1000. Wire Transfers Wire transfers are an efficient method to move funds between banks on the same day and are a fast and secure method of payment for high value or time-sensitive payments. Domestic and international wire transfer services are available by visiting one of our convenient locations.

Lost/Stolen Cards

For your protection, you should immediately report your lost or stolen cards in one of the following ways: Stop into your nearest Bank of Elk River location during banking hours. We will cancel your card and print a new, instant-issue card for you immediately. Call our Customer Service Department at 763.241.8522 during banking hours. We will cancel your card and re-issue a new one. New cards arrive within 7-10 business days. Call our 24-hour Hotline at 1.866.546.8273 outside of banking hours. We will cancel your card immediately. To re-issue a new one, contact our Customer Service Department during banking hours at 763.241.8522. New cards arrive within 7-10 business days.

Security Tips

Online Banking Security The Bank of Elk River's World Wide Banker system (online banking) is accessed through a secure encrypted connection. Data transmitted to or from The Bank of Elk River's World Wide Banker system is encrypted to protect your privacy. The "https" in the address bar indicates that a secure connection has been made with the server. When logging into The Bank of Elk River's World Wide Banker system, you will be prompted for a World Wide Banker ID number that is unique to you. Your World Wide Banker password is the key to protecting your personal and financial information; do not share your password with anyone. Changing your password regularly will help ensure the security of all your online accounts as well as the information and money they give you access to. Your password should be a strong password. World Wide Banker passwords need to be a minimum of 10-characters in length and requires a combination of alpha, numeric, uppercase, lowercase and special characters up to 25 digits in length. Supported Browsers for Online Banking and Bill Pay For online banking the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome are supported. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version. Current supported versions include: Internet Explorer® version 11 and above Google Chrome version 65 and above MS Edge Firefox® version 60 and above Safari® version 10 and above The supported browsers above are for devices such as laptops and desktops and do not apply to mobile devices (phones/tablets). If using a phone or a tablet to access online banking, please use The Bank of Elk River's Mobile App. Please note that utilizing older browsers may result in disabled functionality or limited access to services. Download one of the supported browsers now! Chrome | Firefox | Safari | Internet Explorer Troubleshooting The following types of tools and/or access are not recommended and may impact experience: Accessing accounts via an embedded browser such as: Personal or Commercial Financial Management Softward (Quicken, QuickBooks, etc.) Browser bars with AOL, Yahoo, Google, etc. Internet portal access within gaming system such as Xbox. Use of browser add-ins (emoticons, FunWeb services, etc.) Bill Pay Browser Settings For troubleshooting Bill Pay browser issues, review the following setting recommendations. Setting locations vary by browser type. For additional assistance please contact Customer Service. Add the URL www.billpaysite.com or www.businessbillpay-e.com to your compatibility view settings. Change privacy settings to allow these URLs. Change privacy settings for the URLs to allow pop-ups. Delete your browsing history, except for Temporary Internet Files and Website File. Additional Browser History settings can be changed to "Check for newer versions of stored pages - Every time I visit the Webpage" Restart your browser by closing all open sessions. Mobile Banking Security The Bank of Elk River makes every effort to ensure proper operation for all mobile users on a wide range of devices and operating systems. It will be necessary to increase the minimum system requirements from time to time in order to provide the best possible mobile experience to the maximum number of end users as newer devices and operating systems are adopted by users. Ensure your mobile device meets the minimum requirements for mobile banking: iOS 10.1 or higher Android 5.0 or higher Windows 10 or higher Most Operating Systems with HTML5 compatible browsers Consider the following mobile device security measures: Consider using the screen lock features on your mobile device for added security. Keep your device's operating system and browser up to date with the latest software, antivirus, and security upgrades. Only download apps from your trusted app store. See more tips on our website.

Youth Resources

Hi Kids! I'm Dollar the Dragon. Want to have some fun? Just visit my website: https://banksite.com//kidscorner/index_thebankofelkriver.htm Where there are gamers and activities. I'll tell you how money was invented, and you can also learn all about checks, savings accounts, and ATM machines. Not to parents: Be sure to read our Privacy Statement before you visit our "Dollars and $ense for Kids" website. We don't request or collect any personal information. https://www.thebankofelkriver.com/personal/consumer-services/youth-resources The US mint's site for kids https://www.usmint.gov/learn/kids

Online Banking Security

The Bank of Elk River's World Wide Banker system (online banking) is accessed through a secure encrypted connection. Data transmitted to or from The Bank of Elk River's World Wide Banker system is encrypted to protect your privacy. The "https" in the address bar indicates that a secure connection has been made with the server. At The Bank of Elk River, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. When logging into The Bank of Elk River’s Online Banking system, you will be prompted for a World Wide Banker ID number that is unique to you. Your World-Wide Banker password is the key to protecting your personal and financial information. - Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your passwords or give it to another person. - Changing your password regularly will help ensure the security of all your online accounts as well as the information and money they give you access to. - Your World-Wide Banker password needs to be a minimum of 10-characters in length and requires a combination of alpha, numeric, uppercase, lowercase and special characters up to 25 digits in length. - Your password is designated to protect the privacy of your banking information. If you think your password has been compromised, change it immediately and then contact the bank at 763.441.1000.

Supported Browsers for Online Banking and Bill Pay

For online banking, the current and prior major releases of Internet Explorer, Firefox, Safari, and Chrome are supported. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version. Currently supported versions include: - Internet Explorer® version 11 and above - Google Chrome version 65 and above - MS Edge - Firefox® version 60 and above - Safari® version 10 and above The supported browsers above are for devices such as laptops and desktops and do not apply to mobile devices (phones/tablets). If using a phone or a tablet to access online banking, please use The Bank of Elk River's Mobile App. Please note that utilizing older browsers may result in disabled functionality or limited access to services. Download one of the supported browsers now! Chrome | Firefox | Safari | Internet Explorer

Troubleshooting

The following types of tools and/or access are not recommended and may impact experience: Accessing accounts via an embedded browser such as: - Personal or Commercial Financial Management Softward (Quicken, QuickBooks, etc.) - Browser bars with AOL, Yahoo, Google, etc. - Internet portal access within gaming systems such as Xbox. Use of browser add-ins (emoticons, FunWeb services, etc.)

Bill Pay Browser Settings

For troubleshooting Bill Pay browser issues, review the following setting recommendations. Setting locations vary by browser type. For additional assistance please contact Customer Service. - Add the URL www.billpaysite.com or www.businessbillpay-e.com to your compatibility view settings. - Change privacy settings to allow these URLs. - Change privacy settings for the URLs to allow pop-ups. - Delete your browsing history, except for Temporary Internet Files and Website File. - Additional Browser History settings can be changed to "Check for newer versions of stored pages - Every time I visit the Webpage" - Restart your browser by closing all open sessions.

Mobile Banking Security

The Bank of Elk River makes every effort to ensure proper operation for all mobile users on a wide range of devices and operating systems. It will be necessary to increase the minimum system requirements from time to time in order to provide the best possible mobile experience to the maximum number of end-users as newer devices and operating systems are adopted by users. Ensure your mobile device meets the minimum requirements for mobile banking: - iOS 10.1 or higher - Android 5.0 or higher - Windows 10 or higher - Most Operating Systems with HTML5 compatible browsers Consider the following mobile device security measures: - Consider using the screen lock features on your mobile device for added security. - Keep your device's operating system and browser up to date with the latest software, antivirus, and security upgrades. - Only download apps from your trusted app store.

Protect Your Information

There are a number of ways to help guard against unauthorized use of your account and protect your identity: - Your computer can be a goldmine of personal information to an identity thief. Install and update your anti-virus and anti-spyware software frequently. Computer viruses can have damaging effects, including introducing program code that causes your computer to send out files or other stored information. - Never open or download attachments from unverified or unknown sources. - Use a firewall. The firewall allows you to limit uninvited access to your computer. Without a firewall, hackers can take over your computer and access sensitive information. - Choose a good password! Carefully select a password that is hard to guess and never use a word that can be found in the dictionary. - Your password is designated to protect the privacy of your banking information. If you think your password has been compromised, change it immediately and then contact the bank at 763.441.1000. - Once you finish your online banking sessions, be sure to log out. If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of web pages that have been stored on your hard drive. Avoid using public Internet access terminals when conducting your online banking. - Sign up for eStatements, direct deposit and World Wide Banker Bill Pay for convenient and secure paperless options.

Protect Your Bank Cash & Check Card(s)

Retail data breaches continue to headline the news. With the big data breaches comes a bumper crop of stolen card information that is readily available to purchase by criminals on the black market. While there is not a lot the ordinary consumer can do to eliminate a compromise to their card after a retail data breach, there are a few steps you can take to at least cut down on your risk. - As soon as you receive your new card, call to activate it, and sign the back. - Review your account statements when you get them. Better yet, sign up for electronic banking to get secure online access to your account day or night. Report any problems or questions, including transactions you think may be unauthorized, right away. Quick action can limit misuse. - Set your account up to receive alerts either by email or by text. You can choose the parameters of certain types of transactions you would like to be alerted to with The Bank of Elk River's Text Banking service. - If your card is lost or stolen, report it right away to 763.441.1000. - Protect your card the same as you would cash, checks, or credit cards. No one else should use your card. - Keep your PIN a secret. Do not write your PIN on anything in your wallet. Never let a cashier or anyone else enter your PIN for you. Never give debit card information to anyone over the phone unless you initiate the call. - Always shield your PIN with your hand to prevent someone from stealing it, especially at an ATM or debit terminal. Be aware of your surroundings before using a terminal. - Always keep your debit card in sight when conducting transactions at the checkout. - Make sure your debit or ATM transaction is complete and review your receipt before leaving the terminal. - Have your card ready when using ATMs. Spend as little time as possible when using ATMs and be aware of any suspicious activity in the area. - If anyone follows you after conducting a transaction, go to a crowded, well-lit area and call the police. Keep your cell phone readily available during ATM transactions.

Protect Your Identity

Identity theft occurs when someone uses your personal identifying information, such as your name, Social Security number or debit/credit card number, without your permission, to commit fraud or other crimes. The Federal Trade Commission has online guidance about the steps consumers can take to protect themselves against identity theft. For more information about identity theft, visit the FTC website. Here are some tips on how you can prevent ID theft: - Shred financial documents no longer needed, pre-approved credit offers, receipts and other paperwork that may contain financial and personal information. - Retrieve and review your mail promptly. Deposit outgoing mail with checks enclosed in a post office blue collection box or at your local post office instead of an unsecured mailbox. - Protect your Social Security number. Don’t carry your Social Security card in your wallet or write your number on a check. Give it out only when absolutely necessary. - Limit the identification information and the number of credit and debit cards that you carry to what you’ll actually need. - Store your Social Security card, other identification cards, infrequently used credit cards, checks and account statements in a safe and secure location. - Keep your purse or wallet in a safe place at work. Never leave your purse or wallet inside your vehicle unattended. - Don’t give your personal information on the phone, through the mail or over the internet unless you’ve initiated the contact or you can confirm that the individual and company are legitimate. - Review your credit reports frequently to ensure the information is up to date and accurate. - Work with the credit reporting agencies to have any inaccurate information removed. - Frequently monitor your financial accounts and report any suspected fraudulent transactions immediately. - If you fall victim to identity theft, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit files.

Security Procedures to Protect Your Confidential Information

At The Bank of Elk River, we are taking action to ensure your confidential information is being protected. A basic element of safeguarding your confidential information is to guard against unauthorized access or use of this information. The Bank of Elk River maintains physical, electronic and procedural safeguards that comply with federal guidelines to guard your nonpublic personal information against unauthorized access or use. Our employees are subject to code of ethics and other policies that require maintaining the confidentiality of customer information. The Bank of Elk River will continue to enhance and maintain prudent security standards and procedures to protect against unauthorized access or use of your nonpublic personal information and records. We will never email, call or otherwise ask you for your user name, password or other electronic banking credentials. The Bank of Elk River encourages you to help us protect your information and to keep your information accurate. If you think your Bank of Elk River account information could be at risk, or if you believe that any of your information is not accurate, please call us at 763.241.8522 or toll free at 1.888.293.2265.